AnyCaptions

Support

We’re here to help.

Email [email protected] and we’ll get back to you.

Reporting a problem

  1. In Premiere, open the AnyCaptions panel and click the ⚙ menu, then Report a bug. This copies diagnostic information about your setup (versions and counts, never your video or captions) to the clipboard.
  2. Paste it into an email to [email protected] and tell us what you expected to happen and what happened instead.
  3. If captions look wrong, also attach ~/Library/Logs/AnyCaptions.log (the ⚙ menu has Open effect log).

Quick answers

I didn’t get my license key. Check spam, then request it again.

Billing, invoices, cancelling or changing your card. Use the account page.

Moving to another Mac. Use ⚙ → License → Deactivate this Mac on the old one, then activate on the new one. Each subscription works on 2 Macs.

How do I use it? See the guide.